IMMCHAT and Holidays
Understanding help immchat and how it impacts the Holidays
With the Holidays quickly approaching, I just want to remind everyone to do themselves (and staff) a favor by reading help immchat. We may not be as active during this time with people visiting their families or travel. If you come across any issues that you need staff to address, please be sure to put detail into your immchats. This will help us get an answer for you when we have time to check the game and you won't need to play phone tag with us as we do the back and forth of:
Player: Is anyone there? I have a problem.
IMM 4 hours later: What problem are you having?
Player 3 hours following: Oh my character is doing weird things.
IMM the next day: What weird things?
etc etc
While that might be an exaggeration, it is something that DOES happen. If you simply say "My character seems to be removing its gear every few seconds by itself" then the IMM would be able to instantly give you an answer the moment they see it instead of trying to fish for more details. This is something that should happen everytime anyway, but it is doubly important during the Holidays to save precious time for both parties involved.
If your issue is extremely urgent, requires higher level staff, or logs to address then you should also accompany your immchat with an email to [email protected].
Player: Is anyone there? I have a problem.
IMM 4 hours later: What problem are you having?
Player 3 hours following: Oh my character is doing weird things.
IMM the next day: What weird things?
etc etc
While that might be an exaggeration, it is something that DOES happen. If you simply say "My character seems to be removing its gear every few seconds by itself" then the IMM would be able to instantly give you an answer the moment they see it instead of trying to fish for more details. This is something that should happen everytime anyway, but it is doubly important during the Holidays to save precious time for both parties involved.
If your issue is extremely urgent, requires higher level staff, or logs to address then you should also accompany your immchat with an email to [email protected].
